The success of our customers is paramount to the success of Lucernex. Every Lucernex colleague is dedicated to making our customers as successful as possible by providing industry knowledge, best practices, product knowledge and support.
We have a dedicated Customer Success team that works directly with our customers to ensure they get as much value as possible from our solutions. We are very proud of our Customer Success team as they have won multiple Stevie Awards for customer service and customer support excellence.
Here are just a few of the key benefits our customers enjoy:
- Dedicated account executive – A member of our leadership team works directly with the customers’ leadership team.
- Dedicated account manager – Customers work with their own account manager who sees to the customers’ day to day needs. They are the primary point of contact and conduit of communication.
- Customer Wiki – The Lucernex Customer Wiki is the heart of our Customer Success team. Customers can view up to date product information, put in a request for help, view documentation and much more.
- Online documentation – Lucernex utilizes a cloud based product documentation system that ensures that all of our documentation is kept up to date and is available when our customers need it.
- Just-in-time video help – Our solutions come equipped with in-product video tutorials that deliver the right help at the right time.
- Connect with customer success – The Customer Success team is available via phone, email, the Customer Wiki or Instant Messenger.
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