Customer success is paramount to our Professional Services colleagues. Lucernex™ has assembled a team of experienced consultants to engage with our customers to ensure that their software implementation not only is successful but delivers the intended value to our customers.
Lucernex consultants average 15+ years of experience in either retail, restaurants, grocery, entertainment, healthcare or veterinary services. Most of our consultants have a background in several of these industries.
Industry experience is critical but so is software implementation experience. Our consultants average 10+ years of experience in the implementation of software and technology solutions to national and global organizations. Several of our colleagues have implemented over 100 software solutions in their career.
This is experience you can count on.
Project planning, monitoring and change management are key to the success of any software implementation. Lucernex project managers have extensive training and experience leading successful software implementations. They partner with our customers throughout the implementation to ensure your project is delivered on-time and on-budget.
Our Professional Services consultants are among the most experienced in the Integrated Workplace Management System (IWMS) market. Their industry leading knowledge allows them to develop a deep understanding of our customers’ strategic goals and business processes so they can tailor our solutions to provide maximum value.
Lucernex leads the IWMS market in successful legacy data conversions. Our Technical Services consultants partner with our customers to identify, clean and convert their legacy data in as little as two weeks. Our team has extensive experience working with data from nearly every legacy IWMS system on the market today.
Abstracting your leases and contracts can be an expensive and time consuming process. We offer our customers several options that can cut the time and expense of this process by up to 50%. For more complex abstraction requirements, we have several partners that will work directly with our customers.
A majority of our implementations involve the creation of integrations with existing business systems and the Lucernex Cloud Platform. We have developed a GUI driven integration tool called Lucernex Data Integrator. This tool empowers our customers’ technical resources to create and deploy inbound and outbound data integrations and maintain them as their business requirements change.
Lucernex provides our customers with both project and ongoing training services. Our training consultants approach customer training using a “Train the Trainer” methodology. Their goal is to create customer experts who are completely self-sufficient in our solutions. This leads to successful customers and that is the ultimate goal of our team.
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